grd138Frequently Asked Questions
Users on grd138 ask about account setup, deposit and withdrawal processes, game rules across football sportsbook and live-dealer tables, and account security. This page addresses the most common questions across all these topics so you can find answers without waiting for support.
We've organised these FAQs by topic to help you move through registration, deposit methods, game categories, and account management quickly. If you can't find your answer here, our support team is available via email and live chat — we respond to all inquiries in English.
For detailed legal information about service availability in your jurisdiction, account eligibility, or regulatory notices, please read our Legal notice and Terms and ConditionsThose pages cover jurisdiction-specific restrictions and account policies in full. This FAQ focuses on practical how-to questions.
Topics covered in this FAQ
- Account and registrationhow to open your account, what information we require, and how KYC verification works
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet)
- Game categories and rulesfootball sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slots, and esports markets
- Account security and supportcontact options, account pausing, and jurisdiction information
Below, we answer the questions grd138 users ask most frequently. Use the search bar or scroll to find your topic, or contact our support team if you need additional help.
Account and registration
When you register on grd138, we collect your full name, email address, date of birth, mobile number, and your country of residence. You also create a username and password. After account creation, we ask you to verify your email address within a few hours. Once email verification is complete, you'll undergo Know Your Customer (KYC) verification — this involves uploading a government-issued ID (KTP, passport, or equivalent) and a proof of residence document (utility bill or bank statement). Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process. Verification typically completes within one business day. After approval, you can deposit funds and access all grd138 markets.
On your grd138 account dashboard, you can update your email address, mobile number, and password anytime. You can also adjust your notification preferences (email alerts for deposits, withdrawals, and market settlements). If you wish to pause account activity temporarily, contact our support team — we can freeze your account for a set period while keeping your funds secure. You cannot pause your account through the dashboard; support must process the request manually. Paused accounts cannot accept deposits or process withdrawals until you request reactivation. For account closure or permanent deletion, contact support with formal notice — this is a different process from pausing and involves compliance review.
We offer support via live chat (within your account dashboard) and email. Live chat is available during business hours and provides immediate assistance for account, deposit, and game-rule questions. Email support is monitored 24 hours a day, and we aim to reply to all inquiries within one business day. When you contact us, include your grd138 username and a clear description of your issue — this speeds up our response. You can also reach out through your account settings to report technical problems or request verification assistance. Support is available in English. For urgent issues during non-business hours, use the live chat queue and we'll respond as soon as possible.
Payments and transactions
If your deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer fails, the funds return to your payment source within two to three business days. Your grd138 account balance remains unchanged until the deposit clears. If funds are deducted from your account but do not appear in your grd138 balance after three business days, contact our support team with your transaction reference number — your payment provider's receipt or bank statement serves as proof. We investigate transaction failures and can manually credit your account if payment was received but processing failed. For bank transfers, delays can occur during weekends or public holidays like Idul Fitri or Idul Adha; contact support if your transfer hasn't cleared after the normal window.
Our weekly cashback offer provides a rebate on net losses during specific weeks. To qualify, you must be a verified grd138 user and have played across sportsbook or live-dealer markets (or slots) during that calendar week. Cashback is calculated on your net weekly loss — total losses minus total winnings — and is credited to your account automatically. The exact cashback percentage and minimum loss threshold are displayed in the Weekly Cashback page. Cashback is credited as account credit and can be used for future deposits or withdrawals (subject to any applicable terms). Not all weeks offer the same cashback rate; rates may vary depending on grd138 promotions. Check the Weekly Cashback page regularly for updates on active offers.
When you request a withdrawal on grd138, we review your account and transaction history to verify that all markets have settled and your balance is accurate. This review typically takes one to two business days. Once approved, the funds are transferred to your designated payment method (mobile banking, local payment, online payment, e-wallet, or bank account). Transfer times vary by payment provider — bank transfers may take two to three additional business days, while mobile wallets sometimes clear within hours. During public holidays like Idul Fitri, processing may be delayed; plan accordingly. You can track your withdrawal status in your account dashboard. If your withdrawal hasn't arrived after the expected window, contact support with your withdrawal reference number and we'll investigate.
Game categories and rules
Before you access any market on grd138, read the Terms and Conditions to understand account eligibility, deposit and withdrawal rules, and dispute procedures. For football sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), review the market settlement rules — how fixtures are decided, what happens if a match is postponed, and how draws are handled. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), understand the game rules and minimum/maximum stakes. For slots (Aviator, Sweet Bonanza, Gates of Olympus), note the RTP (return to player) percentage and how bonus features work. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) have specific tie-breaker and forfeit rules. These are published on each game's detail page. Never assume rules are the same across different games — read each category's rules before depositing.
grd138 services are available only in jurisdictions where online gaming and sportsbooks are permitted by local law. We do not operate in regions where our services are prohibited or require specific government licensing we do not hold. To verify whether grd138 is available in your country, check our Legal noticeit outlines the jurisdictions we serve and those we do not. If you're unsure about your region's legal status, contact our support team and we'll confirm whether you can open an account. Attempting to access grd138 from a prohibited jurisdiction or using circumvention methods (such as VPNs) violates our terms and may result in account suspension. Your sole responsibility is to verify local legality before registering.
Account security and support
We accept deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers from online payment, e-wallet, mobile banking, and local payment. Each payment method is processed instantly or within one business day depending on your bank or wallet provider. Withdrawals are processed to the same payment method you used for deposits — we do not support third-party payouts or external wallets. If your original deposit method becomes unavailable, contact our support team to arrange an alternative withdrawal route. All transactions are subject to your payment provider's terms, limits, and fees — grd138 does not charge deposit or withdrawal fees, but your bank or wallet may. Verify your payment method's daily limits before depositing.
Your personal and financial data on grd138 is protected by standard encryption and security practices. We store your information in secure databases and share it only with payment processors and regulatory authorities when legally required. We do not sell or share your data for marketing purposes. For full details on data handling, retention, and your privacy rights, read our Privacy PolicyYou can request data access or deletion by contacting our support team — requests are processed in accordance with applicable privacy law. If you suspect your account has been compromised, change your password immediately and contact support.
On the login page, click "Forgot password?" and enter your registered email address. We'll send you a password reset link — follow the link to create a new password. The reset link expires after one hour for security reasons; if it expires, request a new one. Check your email's spam or promotions folder if you don't see the reset email within a few minutes. Once you've reset your password, log in with your new credentials. If you don't have access to your registered email, contact our support team with proof of identity (your KTP or passport) and we'll verify your account and help you regain access.
No. You may hold only one active account on grd138. Opening multiple accounts to circumvent account preferences, bonus restrictions, or account suspensions is prohibited and violates our terms. If we detect duplicate accounts, we consolidate balances into one account and close the others. Funds in secondary accounts are not returned. We use automated and manual checks to identify multiple accounts — email addresses, phone numbers, and payment methods are flagged for duplicates. If you accidentally created two accounts, contact support immediately and we can help you consolidate them or close the unwanted one before further activity.